Frequently Asked Questions
Everything you need to know about your KAYALI experience.
Where does KAYALI ship to?
We currently offer worldwide shipping to most countries. Delivery times vary by location, typically ranging from 3-7 business days for express shipping.
Are KAYALI fragrances vegan and cruelty-free?
Yes, all KAYALI fragrances are 100% cruelty-free. We are committed to ethical sourcing and do not test our products or ingredients on animals.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on fragrances that have been sprayed or removed from their original cellophane wrapping.
How should I store my perfume to ensure it lasts?
To maintain the integrity of your scent, store your bottles in a cool, dry place away from direct sunlight and humidity, such as a bedroom dresser rather than a bathroom.
Can I layer different KAYALI scents?
Absolutely! KAYALI was designed with the art of layering in mind. We encourage you to mix and match different juices to create a unique scent profile that is personal to you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.